Support Contracts

The level of support offered is flexible to suit you, whether you want to outsource all of your network support to MerrittOne or require specialized second-line back-up for existing staff, MerrittOne can provide the specialist skills and experience to help you.

First-Line Support

Ideal for companies without their own in-house expert. MerrittOne offer internet based remote support and on-site visits freeing your team to focus on the job in hand. In effect it’s like having your own in-house back-up but without the cost. We don’t take holidays and we don’t leave for an increased salary.

“Flexible, Competitive Reliable Support”

Second-Line Network Support

In situations when your own IT staff find themselves overwhelmed or in need of extra help with a particular problem MerrittOne can help. With years of experience as Microsoft specialists MerrittOne are able to offer expert knowledge to back up your in-house team. MerrittOne can assist with projects, work overflow or simply be a source for your team to bounce ideas off. MerrittOne will help you maintain and support the smooth running of your IT systems.

Support contracts to meet your business needs are available at competitive prices. With an annual contract you will benefit from guaranteed response times, unlimited telephone support and an agreed level of on-site visits per month included in the price. Monthly on-site hours are rolled over if they aren’t used and any additional hours are provided at a reduced hourly rate. There is even a choice of how to pay, either on an annual basis or a monthly budget plan